The world of online reviews is huge and it is here to stay. Unfortunately however, most reviews left online are from people who have had a bad experience and need to vent about it. Wouldn’t it be great if you could make it easy for the people who have had a good or GREAT experience to let the world know about it? And wouldn’t it be great if you had a direct line of communication with those that had a bad experience and had a chance to make it right prior to receiving that bad review? Welcome to Rate your Experience!
Have you ever made a decision based on an online review?
It doesn’t matter if you own a restaurant, landscaping business, insurance company etc , chances are someone is researching you before they reach out to you. What are they finding? Nothing? Are there any negative? Do they out weigh the positive? What could that cost your business if they choose to skip over you and keep searching?
We build a system and educate our clients on how to be proactive on this topic. We create an easy way to direct those clients that had a good or GREAT experience to where they need to be to share their experience.
If they didn’t have a great experience, you want to know about it (or should!). We create a direct line to the owner (manager) when a customer has a bad experience. We can set it up where you get an immediate email or text message when you receive a bad review. Now you can respond within a minute to that customer. Now that is powerful!